August 20-21, 2019

Nashville, TN

Agenda Day 2 2018

-Breakfast Deep Dive B-

Making Differentiated Employee & Guest Experiences
a Reality

 

07.15 Deep Dive Registration & Breakfast
07.30 Deep Dive Leader’s Welcome & Introduction Audra Mead,
Chief Culture Officer,
Fox World Travel
07.40 Discover: Reimagining Employee Engagement as a Real Driver of
Enhanced Guest Service & Bottom Line Results
Ken Janssen,
Vice President Talent &
Leadership Development,
Caesars Entertainment
08.00 Discover: Challenging Traditional HR Thinking in Hospitality to Radically Enhance Engagement & Retention, and Ultimately Transform the Customer Experience Audra Mead,
Chief Culture Officer,
Fox World Travel
08.20 Action: What Are You Now Going to Change about How You Approach the Connection Between Employee & Guest Experience? Output-focused Action Session Facilitated by the Deep Dive Leaders
08.45 Deep Dive Leader’s Recap & Conclusion

 

08.45 Conference Registration & Networking
09.00 Chair’s Welcome & Recap of Day One
  Challenging Traditional HR in Hospitality to Drive Organizational Growth
09.10 Discover: When Having a Seat at the Table Is Not
Enough: Overhauling Traditional HR to Establish a Truly Talent-Based Hospitality Organization
Ed Eynon, Chief Human Resources Officer,
KSL Resorts
09.30 Discover: Rethinking Traditional HR in Hospitality to Support Organizational Growth & Keep Your Brand Intact Holly Lawson, Head of People & Culture, Pivot Hotels
09.50 Discover:Redesigning Agile People Strategies to
Enable the Organization to Thrive in a Changing
Hospitality Industry
Karen Bolden, Chief People Officer,
Eat’n Park Hospitality Group
10.10 Develop: What Traditional Thinking Most Needs to Be Challenged Around How We Develop Hospitality Talent?  Ed Eynon, Chief Human Resources Officer,
KSL Resorts

 Holly Lawson, Head of People & Culture, Pivot Hotels

Karen Bolden, Chief People Officer,
Eat’n Park Hospitality Group

10.25 Action: What Are You Now Going to Change to Challenge Traditional Thinking When You Return to Your Business? Output-focused Action Session Facilitated by the Chair
Building the Hospitality Leaders of Tomorrow
11.05 Discover: Unique Approaches to Creating a Leadership Culture in Hospitality That is Critical to Organizational Growth & Business Success Jeff Klem, Vice President Talent Development,
Vail Resorts
 11.25 Discover: Rethinking How to Leverage Coaching Skills to Influence the Hospitality Leaders of Tomorrow Doug Patrick, most recently Senior Vice President
Human Resources, Hyatt Hotels Corporation
 11.45 Discover: Challenging Traditional HR Thinking in Hospitality to Drive Long Term Organizational Innovation & Agility Kimo Kippen, most recently Chief Learning Officer,
Hilton Worldwide
12.05 Develop: What Traditional Thinking Needs Challenging Around How We Develop Our People? Kimo Kippen, most recently Chief Learning Officer,
Hilton Worldwide
Doug Patrick, most recently Senior Vice President
Human Resources, Hyatt Hotels CorporationJeff Klem, Vice President Talent Development,
Vail Resorts
12.20 Action: What Are You Now Going to Change about Your Approach to Development to Transform the Guest Experience? Output-Focused Action Session Facilitated by the Chair
12.40 Networking Lunch
13.40

Speed Learning: Next Generation HR for a Future Hospitality Industry

 

 15.00 Chair’s Closing Remarks and End of Conference 
See full Event Guide