September 26-27, 2018

Orlando

Email icon for header  LinkedIn logo for website footers

2017 Main Conference Day 1

Conference Day 1 Conference Day 2

For Full session details...

08.00 Conference Registration & Networking
08.50 What it Takes to Make a Leap a Reality Gareth Pearce, Managing Director – LEAP HR, Hanson Wade
09.05 Chair’s Welcome, Opening Remarks & Connection Before Content Robert Mellwig, Senior Vice President, Really Cool People, Two Roads Hospitality
09.20 Discover: Retooling our teams, our people strategies and our value proposition to thrive in a Future Digital Hospitality Industry Kimo Kippen,
Vice President Global Workforce Initiatives, Hilton
09.40 Discover: Radically Rethinking Guest Service Excellence to Anticipate and Exceed the Needs of the Future Customer
Amrita Bhalla, MD, AB
Consulting & former EVP HR,
Oberoi Group
10.00 Debate: How do we Overcome the Barriers to Making Digital HR a Reality in Our Hospitality Organizations? Kimo Kippen,
Vice President Global Workforce Initiatives, Hilton
Amrita Bhalla, MD, AB
Consulting & former EVP HR,
Oberoi Group
10.20 Action: What Are You Now Going to Change about How You Do HR to Ensure You Are Prepared for a Digital Future? Output-focused Action Session Facilitated by the Chair
10.40 Speed Networking & Refreshments
11.10 Discover: Rethinking the Way You Engage and Retain Your Best People by challenging Traditional Thinking Around Recognition and Reward in Hospitality Robert Mellwig, Senior Vice President, Really Cool People, Two Roads Hospitality
 11.30 Discover: Emotional Significance Through Science-How People Practice Drive Business Results Kevin Richeson, Chief People Officer, IMPRINT Hospitality
11.50 Debate: How Do We Overcome the Challenges in Inspiring a Multi-Generational Workforce of Hospitality Talent? Robert Mellwig, Senior Vice President, Really Cool People, Two Roads Hospitality
Kevin Richeson, Chief People Officer, IMPRINT Hospitality
12.10 Action: What Are You Now Going to Do to Challenge Traditional Thinking Around Engagement in Your Organisation? Output-Focused Action Session Facilitated by the Chair
12.30 Pecha Kucha: Rethinking How We Structure HR in an Industry When There is No Gap Between the Employee Experience and the Customer Experience Alan Momeyer, CHRO Emeritus, Loews Corporation
12.40 Networking Lunch
1.30 Discover: The Future of Talent in Hospitality: Learning, Leading and Innovation Stories from Around the World Kimo Kippen,
Vice President Global Workforce Initiatives, Hilton
1.50 Discover: Turning the Model Upside Down: How Airbnb’s Learning Ecosystems Leverage its Strategic Advantage in a Non-Traditional Way George Lichter, Learning Thought Leader & former Special Advisor Learning Ecosystems, Airbnb
2.10 Debate: What Traditional Thinking Needs to Be Challenged Around How We Do HR in Hospitality? Kimo Kippen,
Vice President Global Workforce Initiatives, Hilton
George Lichter, Learning Thought Leader & former Special Advisor Learning Ecosystems, Airbnb
2.30 Action: What Are You Now Going to Do to Rethink How You Do HR in a Multigenerational Hospitality Environment? Output-Focused Action Session Facilitated by the Chair
2.50 Networking & Refreshments Break
3.20 Discover: Transforming Workforce Vitality to Drive Engagement and Build a Smarter Hospitality Business Peggy Rubenzer, Senior Vice President People Resources, Shake Shack
3.40 Discover: How Rethinking Employee Benefits can Transform the Hospitality Industry’s Bottom Line Marybeth Gray, Senior Strategist-Health & Welfare Benefits Consulting, Trion, a Marsh & McLennan Agency
4.00 Debate: How Do We Overcome the Barriers to Achieving a Truly Innovative Culture of High Performance in Our Organizations? Peggy Rubenzer, Senior Vice President People Resources, Shake Shack
Marybeth Gray, Senior Strategist-Health & Welfare Benefits Consulting, Trion, a Marsh & McLennan Agency
4.20 Action: What Are You Now Going to Change to Ensure Your People Strategy is Geared to Help Your Organization Thrive in a New Hospitality Industry? Output-Focused Action Session Facilitated by the Chair
4.40 Chair’s Closing Remarks and End of Conference Day One Robert Mellwig, Senior Vice President, Really Cool People, Two Roads Hospitality
4.50-5.20 Closing Keynote: Challenging Traditional Thinking Around Where to Find Your Next Hospitality Superstar John Moore, formerly Senior Vice President & Head of Store Operations, Sears Holdings

What is a Deep Dive?

This deep dive session will provide an an opportunity for you to join an intimate and highly-interactive group of senior people leaders to plug into the very latest strategies on how to attract, retain and develop the talent your business needs now to ensure growth and sustainability.

View Day 2FEG - for agenda Prices