August 21-22, 2018

Nashville

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Agenda Day 1

-Breakfast Deep Dive A-

07.15 Deep Dive Registration & Breakfast
07.30 Deep Dive Leader’s Welcome & Introduction Shoshana Balistierri,
Vice President People, Culture,
& Social Impact, Indagare
07.40 Discover: A Unique Approach to Transforming Well-Being in Hospitality & Driving Organizational Performance to the Next Level Leslie Ferrier,
Vice President of Human
Resources, Momofuku
08.00 Discover: Redesigning the Human Experience In Hospitality to Meet the Specific Needs of Today’s Generation Shoshana Balistierri,
Vice President People, Culture,
& Social Impact, Indagare
08.20 Develop: How Do We Overcome the Barriers to Transforming Well-Being in Hospitality? Leslie Ferrier,
Vice President of Human
Resources, Momofuku
Shoshana Balistierri,
Vice President People, Culture,
& Social Impact, Indagare
08.35 Action: What Are You Now Going to Change About How You Approach Work Life Integration & Well-Being in Hospitality?
Output-focused Action Session Facilitated by the Deep Dive Leaders
08.55 Deep Dive Leader’s Recap & Conclusion Shoshana Balistierri,
Vice President People, Culture,
& Social Impact, Indagare

08.50 Conference Registration & Networking
09.15 What it Takes to Make a Leap a Reality Jemma Boon ,
Head of Content – LEAP HR, Hanson Wade
09.25 Chair’s Welcome, Opening Remarks & Connection Before Content
Finding Better People Faster in a More Crowded Market 
09.35 Discover: Challenging Traditional Hiring Approaches in Hospitality to Find, Inspire & Keep Top Talent Sara Ortiz, Vice President Human Resources,
Five Guys
09.55 Discover: Driving a Future-Focused Mindset to
Transform How You Connect with New Talent
& Future Customers

Nicky Gibson, Director Talent Acquisition,
Zoe’s Kitchen
10.15 Develop: What Traditional Thinking Needs to Be
Challenged Around How We Find & Attract Future
Hospitality Talent?
Sara Ortiz, Vice President Human Resources,
Five Guys
Nicky Gibson, Director Talent Acquisition,
Zoe’s Kitchen
10.35 Action: What Are You Going to Do to Find Better
People Faster?
Output Focused Action Session Facilitated by the Chair
10.55 Speed Networking & Refreshments

 

Radically Reducing Turnover in Hospitality
11.35 Discover: Rethinking How to Build a Culture That
Will Radically Reduce Turnover & Transform the
Guest Experience
Kutina Ruhumbika, Vice President People,
Barteca Restaurant Group

11.55 Discover: Leveraging Workforce Analytics to Reduce Turnover, Enhance Guest Experience & Transform Business Performance Bill Streitberger, Chief People Officer,
Logan’s Roadhouse
12.15 Develop: How Do We Overcome the Barriers to Transforming Well-Being in Hospitality? Kutina Ruhumbika, Vice President People,
Barteca Restaurant Group
12.35 Action: What Traditional Thinking Needs Challenging Around How We Retain Our People?
Output Focused Action Session Facilitated by the Chair
12.55 Networking Lunch

Rethinking Engagement in Hospitality
13.55 Discover: Transforming Associate Development &
Engagement for a Geographically Disperse
Hospitality Workforce
Kevin Henry, Chief Human Resources Officer,
Extended Stay America

14.15 Discover: The Fresh Approaches to Driving Employee Engagement & Transforming the Connection With Work in Hospitality Zaira Goodman, Chief Human Resources Officer,
Charlotte Regional Visitors Authority
14.35 Develop: What Lessons Can People Leaders Learn
from the Hospitality Brands Rethinking the Connection
Between Employee Engagement & Guest Experience?
Kevin Henry, Chief Human Resources Officer,
Extended Stay America
Zaira Goodman, Chief Human Resources Officer,
Charlotte Regional Visitors Authority
14.55 Action: How Do We Overcome the Barriers to
Fully Connecting Our Engagement Strategies With
Guest Experience?
Output Focused Action Session Facilitated by the Chair
15.15 Networking & Refreshments

Driving Culture Change
15.35 Discover: Reimagining Cultural Transformation to Transform the Human Experience in Hospitality Courtney Martinez, Vice President, Talent &
Human Resources, Houlihan’s

15.55 Discover: Leveraging the Strongest Parts of Our Culture to Enhance Employee Experience Through Times of Business Change Adrienne Occhino, Senior Regional Director –
People & Culture, Kimpton Hotels & Restaurants
16.15 Discover:Driving Culture Change in Hospitality to
Empower Your Workforce & Transform Your Bottom
Line Impact
Khaled Bagul, Vice President Risk Management,
Leadership Development, People Support, &
Culture, Sizzler
16.35 Develop: What Do We Need to Do More of to Create a
Robust Culture?
Adrienne Occhino, Senior Regional Director –
People & Culture, Kimpton Hotels & Restaurants
Courtney Martinez, Vice President, Talent &
Human Resources, Houlihan’s
Khaled Bagul, Vice President Risk Management,
Leadership Development, People Support, &
Culture, Sizzler
16.55 Action: What Are You Now Going to Change about
How You Redesign the Culture You Need to Support
Organizational Growth?

Output Focused Action Session Facilitated by the Chair
17.15 Pecha Kucha: Challenging Traditional Thinking to Proactively Address Harassment in Hospitality Peggy Rubenzer, Senior Vice President, People
Resources, Shake Shack
17.25 Pecha Kucha: What I Wished I’d Known at the Start of My Career in HR in Hospitality Alan Momeyer, Chief Human Resources Officer
Emeritus, Loews
17.35 Chair’s Closing Remarks & End of Conference Day One
17.40 Networking & Drinks

What is a Deep Dive?

This deep dive session will provide an an opportunity for you to join an intimate and highly-interactive group of senior people leaders to plug into the very latest strategies on how to attract, retain and develop the talent your business needs now to ensure growth and sustainability.

View Day 2FEG - for agenda Prices