8:30 am Main Conference Registration & Networking

9:15 am What it Takes to Make a Leap a Reality

Synopsis

Rochelle Ross, Head of Event Content, LEAP HR

9:25 am Chair’s Welcome, Opening Remarks & Connection Before Content

Synopsis

Doug Patrick, most recently Senior Vice President Human Resources, Hyatt

Redefining HR to Better Prepare for the Future of Hospitality

9:35 am Discover: Rethink Your Approach to People Analytics to Fuel Innovation & Efficiency in Your Institution

Synopsis

Nikki Massey, Vice President Human Resources, Hyatt

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9:55 am Discover: Re-Imagining Strategic HR in a Fast-Changing Hospitality Industry

Synopsis

Maria Rosploch, Vice President HR Practice Leader, Talent Advisory Services, KellyOCG

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10:15 am Develop: What Traditional HR Thinking Do We Need to Challenge to Better Prepare for the Future?

Synopsis

Nikki Massey, Vice President Human Resources, Hyatt

Maria Rosploch, Vice President HR Practice Leader, Talent Advisory Services, KellyOCG

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10:35 am Action: What is the Single Biggest Thing You Can Change Now to Better Prepare for the Future of Hospitality?

Synopsis

Output Focused Action Session Facilitated by the Chair

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10:55 am Speed Networking & Refreshments

Leveraging New Technology to Drive Employee & Guest Satisfaction

11:35 am Discover: Overhaul the Decision Making Processes with Cutting-Edge Technology, Boost Operational Excellence & Increase Customer Satisfaction

Synopsis

Gretchen Stroud, Vice President, Talent Learning & Engagement, Hilton

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11:55 am Discover: Leveraging the New Technology That Will Create a Differentiated Employee Journey & Enable Superior Customer Delivery

Synopsis

Robert Mellwig, Senior Vice President & Really Cool People, Lowe

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12:15 pm Develop: What New Thinking & Tools Can We Deploy to Transform Employee & Guest Satisfaction?

Synopsis

Gretchen Stroud, Vice President, Talent Learning and Engagement, Hilton

Robert Mellwig, Senior Vice President & Really Cool People, Lowe

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12:35 pm Action: What Is the One Thing You Could Innovate to Transform Employee & Guest Satisfaction?

Synopsis

Output Focused Action Session Facilitated by the Chair

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12:55 pm Networking Lunch

Accelerating Learning & Development in Hospitality

2:00 pm Discover: Fresh Approaches to Accelerating Leadership Development That Will Transform Your Employee Value Proposition & Build Brand Loyalty

Synopsis

Kathy Prime, Chief Learning & Talent Development Officer, The High Co.

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2:20 pm Discover: Re-imagining Learning & Development as a Competitive Differentiator to Boost Recruitment, Retention & Engagement in a Rapidly Growing Hospitality Organization

Synopsis

Daniel Waite, Vice President People Operations, SH Hotels & Resorts

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2:40 pm Develop: What Lessons Can People Leaders Learn from the Hospitality Brands to Transforming Learning & Development?

Synopsis

Daniel Waite, Vice President People Operations, SH Hotels & Resorts

Kathy Prime, Chief Learning & Talent Development Officer, The High Co.

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3:00 pm Action: What Can We Do Differently to Transform the Effectiveness of Learning & Development in Hospitality?

Synopsis

Output Focused Action Session Facilitated by the Chair

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3:20 pm Networking & Refreshments

Overhaul Traditional HR to Transform Your Impact

3:50 pm Discover: Transform Problem Solving Capabilities & Enhance Communication in Your Hospitality Business

Synopsis

Kelly Mckinney, Vice President Human Resources, LTD Hospitality

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4:10 pm Discover: Redefining the Role of HR in Hospitality to Enhance Owner/ Operator Relations & Improve Internal Brand Alignment

Synopsis

Holly Lawson, Head of People & Culture, Pivot Hotels & Resorts

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4:30 pm Discover: Breaking Away from Conventional HR in Hospitality to Build a People-First Organization

Synopsis

Zach Mutchie, Senior Business Consultant, Talent Plus

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4:50 pm Develop: What Do We Need to Do to Transform HR’s Impact in Hospitality?

Synopsis

Kelly Mckinney, Vice President Human Resources, LTD Hospitality

Holly Lawson, Head of People & Culture, Pivot Hotels & Resorts

Zach Mutchie, Senior Business Consultant, Talent Plus

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5:30 pm Networking Drinks