8:30 am Main Conference Registration & Networking

9:10 am What it Takes to Make a Leap a Reality

Synopsis

Jemma Boon, Head of Event Content, LEAP HR

9:20 am Chair’s Welcome, Opening Remarks & Connection Before Content

Synopsis

Doug Patrick, most recently Senior Vice President Human Resources, Hyatt

Redefining HR to Better Prepare for the Future of Hospitality

9:30 am Discover: The New Approach to Creating the Culture that Connects People, Purpose & Performance & Will Attract Top Hospitality Talent in Secondary & Tertiary Markets

Synopsis

Hans van der Reijden, Founder & CEO, Ithaka Hospitality Partners

9:50 am Discover: Rethinking How to Effectively Manage Your Culture & Teams Through Times of Significant Business & Industry Change

Synopsis

Holly Lawson, Head of Human Resources, Pivot Hotels

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10:10 am Develop: What Traditional HR Thinking Do We Need to Challenge to Better Prepare for the Future?

Synopsis

Hans van der Reijden, Founder & CEO, Ithaka Hospitality Partners

Holly Lawson, Head of Human Resources, Pivot Hotels

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10:30 am Action: What is the Single Biggest Thing You Can Change Now to Better Prepare for the Future of Hospitality?

Synopsis

Output Focused Action Session Facilitated by the Chair

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10:50 am Speed Networking & Refreshments

Leveraging New Technology to Drive Employee & Guest Satisfaction

11:20 am Discover: Overhaul the Decision Making Processes with Cutting-Edge Technology, Boost Operational Excellence & Increase Customer Satisfaction

Synopsis

Gretchen Stroud, Vice President, Talent Learning & Engagement, Hilton

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11:40 am Discover: Leveraging the New Technology That Will Create a Differentiated Employee Journey & Enable Superior Customer Delivery

Synopsis

Robert Mellwig, Senior Vice President & Really Cool People, Lowe

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12:00 pm Discover: Re-Imagining Employee Communication & Engagement in Hospitality

Synopsis

Erwin van der Vlist, Founder & CEO, Speakap

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12:15 pm Develop: What New Thinking & Tools Can We Deploy to Transform Employee & Guest Satisfaction?

Synopsis

Gretchen Stroud, Vice President, Talent Learning and Engagement, Hilton

Robert Mellwig, Senior Vice President & Really Cool People, Lowe

Erwin van der Vlist, Founder & CEO, Speakap

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12:35 pm Action: What Is the One Thing You Could Innovate to Transform Employee & Guest Satisfaction?

Synopsis

Output Focused Action Session Facilitated by the Chair

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1:00 pm Networking Lunch

Overhaul Traditional HR to Transform Your Effectiveness & Impact

2:00 pm Discover: Overhauling Traditional HR to Develop the Agile People Strategies That Will Drive Efficiency in Your Hospitality Organization

Synopsis

Nikki Massy, Vice President of Human Resources, Hyatt Hotels

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2:20 pm Discover: Transform Problem Solving Capabilities & Enhance Communication in Your Hospitality Business

Synopsis

Kelly McKinney, Vice President of Human Resources, LTD Hospitality

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2:40 pm Develop: What Do We Need to Do More of to Transform HR’s Impact in Hospitality?

Synopsis

Nikki Massy, Vice President of Human Resources, Hyatt Hotels

Kelly McKinney, Vice President of Human Resources, LTD Hospitality

Justin Black, Director of People Science, Glint

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3:00 pm Action: What Traditional HR Thinking Are You Now Going to Challenge to Drive HR Effectiveness & Impact in Your Hospitality Brand?

Synopsis

Output Focused Action Session Facilitated by the Chair

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3:20 pm Networking & Refreshments

3:50 pm Speed Learning: Next Generation HR for a Future Hospitality Industry

Synopsis

In this quick fire session, each table will be hosted by an HR leader who will share the secrets of their most high-impact leap; you
then get the opportunity to question the host before moving on to your next table.

  • Outside In: Vital Lessons Hospitality People Leaders Can Learn From Other Industries
    Erica Brody, Vice President & Head of Talent Acquisition, OYO
  • Redefining the Role of HR in Hospitality to Enhance Owner/ Operator Relations & Improve Internal Brand Alignment
    Holly Lawson, Head of Human Resources, Pivot Hotels
  • Rethink Your Leadership Assessments to Radically Upskill Your Workforce & Inspire the Next Generation of Hospitality Leaders
    Doug Patrick, most recently Senior Vice President Human Resources, Hyatt
  • Challenging Traditional Thinking Around Fair Chance Hiring in Hospitality
    Astrid Coleman, Director Product Marketing, GoodHire
  • Take Your Hiring to the Next Level: Rethinking How to Up Your Hourly Recruiting Game
    John Earl, Strategic Accounts Executive, Snag
  • Rethinking Risk vs. Rewards: The Real Price of Cheap ChecksBrent Corron, Regional Director, Global Accounts, Sterling

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5:00 pm Networking Drinks