The 2020 speaker faculty is made up of hospitality’s most forward-thinking HR leaders, including:

Bettina Deynes

Chief Human Resources Officer

Carnival Cruise Line

Brenda Helps

Vice President of Human Resources

Aimbridge Hospitality

Robert Mellwig

Chief Culture Officer

Sbe Hospitality

Randy Goldberg

Vice President of Talent Acquisition Strategy

MGM Resorts

Nikki Massey

Vice President of Human Resource


How Progressive HR Leaders are Navigating Organizational Change to Provide a Five-Star Experience for Candidates Employee & Guests

LEAP HR: Hospitality is a rare opportunity for people leaders from service-centric, people-intensive, experience-orientated organizations to discover how to find, attract and energize the talent that will deliver for guests today and transform organizational performance tomorrow.

Rethink traditional HR approaches to hiring and retention, re-invent what it means to work in hospitality, and create remarkable, differentiated experiences that will wow both staff and guests.

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What You Will Gain from Attending:

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Untitled design (23)
Untitled design (23)

Unrivalled Networking: Network one-to-one with over 100 other forward-thinking HR leaders from across the hospitality industry. Meet and collaborate with heads of HR from hospitality brands of all types and sizes to solve the industry specific challenges you share.

Actionable Insights: Hear first-hand the best examples of HR transformation stories from across the industry. By focussing on the people strategies behind the most transformational HR leaps and ensuring that every leap shared is evidenced by the organizational improvement it delivers, you will leave armed with actionable solutions to your most pressing challenges.

Return on investment: With a net promotor score of 72 points compared to an industry average of 12, you are guaranteed value for the time and money you invest in taking part.

A Glimpse of What to Expect

To spend two days with some of the best human resources professionals, sharing their most noteworthy moments of progress at LEAP HR: Hospitality, you can’t help but walk away motivated to elevate your game.”


Holly Lawson, Head of People & Culture