Full Event Guide

LEAP HR: Hospitality is a rare opportunity for people leaders from service-centric, people-intensive, experience-orientated organizations to discover how to find, attract and energize the talent that will deliver for guests today and transform organizational performance tomorrow.

Rethink traditional HR approaches to hiring and retention, re-invent what it means to work in hospitality, and create remarkable, differentiated experiences that will wow both staff and guests.

leap hospitality brochure

5 Reasons to download the full event guide:

1) Explore the full speaker faculty which includes:

Bettina Deynes

Chief Human Resources Officer

Carnival Cruise Line

Brenda Helps

Vice President of Human Resources

Aimbridge Hospitality

Robert Mellwig

Chief Culture Officer

Sbe Hospitality

Randy Goldberg

Vice President of Talent Acquisition Strategy

MGM Resorts

Nikki Massey

Vice President of Human Resource


2) Delve deeper into the full agenda. Highlights include:


Rethink what it takes to put inclusivity at the heart of a diverse hospitality workforce: Carnival Cruise Line lifts the lid on how it brought inclusion to the table to build a culture of trust amongst its diverse workforce

Aimbridge Hospitality Logo

Navigate the complexities of culture, communication and compensation in times of transition: Aimbridge Hospitality reveals how it is ensured a smooth transition for employees and enhancing value for guests and owners post-merger


Transform the role of HR to become the catalyst needed to drive change and boost productivity: Find out how Hyatt reorganized its HR department to better support operations in driving business performance


Re-Imagine how to put culture at the heart of your recruitment process to become a great place to work: Winegardner & Hammons Hotel Group explains how it leveraged new technology to identify the best-fit candidates based on character
and skill

3) See which hospitality brands have previously attended LEAP HR: Hospitality, including:

White Lodging Services Corporation logo. (PRNewsFoto/White Lodging Services Corporation) (PRNewsFoto/)

4) Discover what's new for 2020 including

  • New session format to enhance networking and learning opportunities
  • A more varied agenda with speakers representing hospitality brands of all types and sizes
  • A new speaker faculty which includes only the HR leaders whose strategies have enabled business-level transformation


5) See for yourself the business impact driven by each of the transformational HR leaps being shared. Highlights include:

  • The Sydell Group will share how its fresh approach to people and culture has reduced turnover rates and increased engagement of its top talent
  • Hyatt reveals how it has reorganized its HR department to better support operations and drive business performance
  • Aimbridge Hospitality will lift the lid on how its innovative communication strategy and integration plan enhanced value for guests and owners post-merger
  • MGM Resorts International will explain how it used digital technology to transform the
    effectiveness of its onboarding processes and enhance pre-hire selections