September 26-27, 2018


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2017 Full Event Guide

Click ‘Read Now’ on the interactive event guide and step inside the leaps helping the most admired HR leaders prepare for a new Hospitality landscape in 2017.


Prefer a hard copy? To download a printable version, click on the interactive event guide and select the download icon on the bottom right.

Click on the guide to see how:


• You’ll discover, for the first time, how Shake Shack translated the highest employee vitality score in the industry into remarkable commercial results
Two Roads Hospitality will reveal how it has made six figure savings by reducing turnover to disproportionately low levels
• You’ll hear how San Diego Zoo built a world-famous high performance culture which allowed it to recruit and retain the best talent in the business
Hilton will share how it is transforming the guest experience in a low touch, high impact way across an organization with 825k guest rooms in 103 countries
• You’ll learn from the architect of Airbnb’s learning ecosystem how an experience-based, peer-to-peer, decentralized learning strategy helped it leverage its competitive advantage
• IMPRINT Hospitality will show how it impacts bottom line results by merging the art of understanding employee and customer needs with the science of talent assessment