August 20-21, 2019

Nashville, TN

2018 Event Guide

Click ‘Read Now’ on the interactive event guide and step inside the leaps helping the most admired hospitality HR leaders transform their organization from the inside in 2018.


Prefer a hard copy? To download a printable version, click on the interactive event guide and select the download icon on the bottom right.

Click on the guide to see how:


LEAP HR: Hospitality is a rare opportunity for people leaders from service-centric, people-intensive, experience-orientated organizations to discover how to find and inspire talent that will deliver for guests today and transform organizational success tomorrow. Rethink traditional HR approaches to hiring and retention, re-invent what it means to work in hospitality, and create remarkable, differentiated experiences that will wow both staff and guests. Join your peers and leave able to:

Challenge traditional hiring approaches in hospitality to find, inspire & keep top talent: Find out how Five Guys is rethinking career paths, and transforming engagement among a multi generational workforce Drive a future-focused mindset to transform how you find better people faster: Discover how Zoe’s Kitchen has activated a unique culture and employer brand strategy to position the organization as
an irresistible place to work
Redesign traditional hiring & rewards to drive organizational performance to the next level: Hear how Momofuku is giving its workforce a unique opportunity to combine their personal and professional lives Reimagine employee engagement as a real driver of better guest service & bottom line results: Caesars Entertainment reveals how it redesigned a long term engagement strategy as an incubator for improved guest service and better financial results
Rethink the human experience in hospitality to meet the needs of a next generation workforce: Lift the lid on how Indagare is creating tailored learning and development programs to transform the employee experience and meet the needs of a new generation in the workplace Rethink how to create a leadership culture in hospitality which wows guests & makes them want to come back: Vail Resorts lifts the lid on how it is developing leaders from the inside to create differentiated experiences for its people and its customers
Drive a “fighting spirit” approach to all levels of your people strategy to support you as you scale: Pivot Hotels reveals how it is challenging traditional HR thinking to give its
brand an edge in an increasingly competitive hospitality industry
Overhaul traditional HR to establish a truly talent based hospitality organization: KSL resorts will share how HR has changed the way it speaks the language of business to be better heard, understood and supported while
positively impacting the P&L






For all of the event information, view the 2018 Interactive Event Guide.